Mazda introduces range-wide five-year warranty
BY ROBBIE WALLIS | 1st Aug 2018
MAZDA Australia has increased its warranty program by two years, introducing a five-year/unlimited kilometre warranty on all new vehicles sold from August 1 this year.
Previously, the car-maker offered a three-year/unlimited kilometre warranty for all vehicles, bar the BT-50 pick-up, which came with either a two-year/unlimited kilometre or three-year/100,000km warranty.
Mazda’s move follows both Holden and Ford which upped their respective programs to five years and unlimited kilometres earlier in the year.
The Japanese car-maker now joins other manufacturers such as Honda, Hyundai and Skoda in offering a five-year warranty.
All those still fall short of Kia with its seven-year/unlimited kilometre backing, while American EV specialist Tesla goes even further with eight-years/unlimited kilometres, to go with a separate eight-year/160,000km deal for mechanical and electric parts.
Mazda’s topped the JD Power survey for customer satisfaction in aftersales service for mass-market brands last year.
It scored 835 points out of 1000, besting Hyundai (831), Kia (829) and Mitsubishi (825).
The JD Power survey focused on five areas of dealer performance, namely service quality, vehicle pick-up, service adviser, service initiation and service facility.
Mazda also placed fourth in the recent Roy Morgan customer satisfaction survey, behind Skoda, Isuzu Ute and Suzuki.
Mazda Australai managing director Vinesh Bhindi said Mazda’s reputation for well-built cars will be bolstered by the new warranty program.
“The new warranty will give customers another reason to choose Mazda, bolstering confidence in our already solid reputation for quality, hard-wearing cars,” he said.
