Scania launches Services 360 program in Aus

SCANIA will introduce its new Services 360 program into Australia this month, the tiered maintenance and repair packages building on the Swedish brand’s foundation of digital insights into vehicle performance.

The program, Scania Australia says, aims to boost peace of mind, predictability, and productivity for the transport, logistics, and fleet operations market through a “fundamentally revised” range of services tailored into four distinct packages.

Each level contains add-on services that customers can opt into, continuing Scania’s focus on providing “uniquely tailored solutions to individual customer needs”, says Scania Australia director of aftersales Stefan Weber.

“We have simplified the offering across our fleet maintenance and management programmes, using feedback from customers as well as incorporating the latest digital tools, available across a range of devices both desktop and mobile, that help operators stay in touch with how hard and productively their assets are working,” he explained.

“With Scania Services 360 we want the assets to sweat, not the fleet managers or their drivers.

“Uptime is the core driver of all Scania’s aftersales efforts and services, from regular or preventative maintenance to monitoring vehicle performance, efficiency and reliability.

“With new digital services at hand we can provide a relevant and valuable set of tools to customers, tools we know can deliver savings in time and effort, for example, transforming tedious paperwork into automated reality. It adds up to real world value.

“A key benefit is that with four levels of support, it is up to the customer to determine which services they want to use, we’re not prescribing to them, they can choose exactly what they find most beneficial.”

Scania’s Services 360 packages start with the essentials and builds to provide comprehensive support options that take care of a fleet’s major maintenance and operational demands.

The Scania Services 360 Core package combines flexible/periodic maintenance with a full suite of digital services, tools and insights from the included Control package.

Scania says the system is compatible with operators who run their own workshop or those who prefer to not have a specific repair contract.

The program automatically generates a flexible/periodic maintenance schedule based on the needs specific to each vehicle, taking driving conditions, geographic topology, climate, PTO-activation and payload into account, just to name a few.

“We strongly believe that the flexible/periodic maintenance approach combined with a suite of digital tools and services to strengthen day-to-day administration should be at the core of every transport operation,” added Mr Weber.

“We know that choosing a level of repair coverage is as much a business strategy decision, as an operational one.

“So, for operators who want to increase their coverage to also include driveline or chassis and cab repairs, there are more advanced services packages to offer, but we recognise that for some operators the Scania Services 360 Core might be the perfect package just as it is.”

Building on the Core packages is Scania Services 360 Plus, a bundle the importer says is tailored to suit operators willing to manage some productivity challenges in-house, while still not having to worry about potential driveline issues.

Striking “an ideal balance between coverage and cost”, the Plus package helps to minimise any impact on productivity with repair coverage focused on the most critical vehicle components, further combined with smart vehicle-specific flexible maintenance plans to maximise time spent in operation.

The package aims to get Scania customers back into service as quickly as possible through direct access to genuine Scania parts and a service network with factory-trained Scania expert technicians.

It delivers a full suite of digital tools and services to improve fleet management by “automating and streamlining tasks and increasing fleet overview and operational insights”.

Add-on packages at this level include expanded driveline repair and towing.

Stepping up again, we find the Scania Services 360 Full package.

According to the importer, the package is “ideal for businesses that are focused on transport logistics”.

It includes full repair and maintenance coverage plus a suite of digital tools and insights with added coverage for both driveline and chassis and cab repairs and can again be tailored to include options such as towing coverage.

Finally, the top-tier Scania Services 360 Pro program delivers what Scania says is “the ultimate in uptime and peace of mind”, with a 100 per cent focus on the business and logistics side of a fleet’s operation.

Services include proactive repair and vehicle maintenance coverage, the package designed to “significantly reduce productivity-affecting risks in a fleet by providing a highly supported, outsourced approach”

Interestingly, the Scania Services 360 Pro delivers a forward-looking maintenance strategy using advanced AI-assisted analysis drawn from a large global connected fleet, so Scania may identify likely future wear or failure points based on each vehicle’s operational data.

This helps Scania to plan repairs and maintenance in advance, so that key powertrain components can be “proactively serviced or replaced to minimise the chance of unexpected issues”.

All packages come with digital insights and fleet management tools as a constant foundation.

Scania says flexible/periodic maintenance is also always included to ensure each individual vehicle is serviced according to its specific operating conditions and history, and that it is never under- nor over-maintained – with minimised downtime as a result.

Also included is both Driveline Repair as well as Chassis and Cab Repair services to cover urgent or unexpected needs that may impact operations.

The Scania Australia Services 360 program is to be introduced from May 2026.