Suzuki names top-performing service managers

SUZUKI Australia has recognised its top-performing service managers, with the Japanese brand’s coveted 2013 Service Champion Awards and Service Excellence Awards presented recently.

The Service Champion Award, which takes in operational elements such as labour sales improvement and key performance indicators (KPIs) such as efficiency/productivity and workshop parts sales, was won by Craig Moloney from Alan Mance Suzuki in Footscray and Jamey Huckstepp from Bellbowrie Suzuki in Coffs Harbour.

The Service Excellence Award, which includes achievement of the operational KPIs but adds elements such as customer retention, satisfaction and feedback, was won by Chris Lickfold from Premier Motors in Perth and Peter Sheen from Victor Harbor Suzuki.

Suzuki Australia’s national service organisation general manager Tom Bakas told GoAuto that this was the first time the company had provided awards for both rural and metropolitan dealers in each category, acknowledging that the metrics can be quite different.

“The program has been designed to recognise and reward service managers for achievement of selected service targets, professionalism, and overall contribution to dealership performance and is only open to all service managers,” Mr Bakas said.

“The award winners are judged on best results over a full year.”