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News - Market Insight - Market Insight 2015Market Insight: Little details mean big businessBenchmark: Honda’s dealer network and its servicing departments received a big tick with the Japanese brand ranking highest for customer satisfaction among mass-market brands in this year’s JD Power CSI study. Positive signs as better dealer facilities make for happy owners, but issues remain1 Dec 2015 By TERRY MARTIN - JD Power 2015 Australia Customer Service Index (CSI) results revealed that customer service is a key differentiator in dealerships. - Increased amenities including WiFi, eating facilities and a children’s playground in waiting areas lead to more satisfied customers who are waiting for their car to be serviced. Click here for full story: Little details mean big business Gallery Click to see larger images  Read more1st of December 2015  Exclusive: Honda back on top for customer service2015 JD Power study has Honda overtaking Mazda, Kia strong, while Holden tumbles |
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